At Mollys Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for STORE/WEBSITE CREDIT. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange. SALE ITEMS ARE NON REFUNDABLE.
Returning Your Purchase
You can return the product to us in-store or return to us by mail at your own expense, for a Store/Website Credit. Email Us at Support@mollysjewelers.com For A Shipping Label. $25 will be deducted from your Credit.
We request that you send us the merchandise by either UPS Or FEDEX and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received/signed in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: Mollys Jewelers
Brooklyn
1436 47th Street
Brooklyn, NY 11219
Lakewood
359 Cedarbridge Ave
Lakewood, NJ 08701
Cedarhurst
457 central ave
cedarhurst, NY 11516
Return Conditions
You have 7 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns. SALE ITEMS OR NON REFUNDABLE.
Exchanges
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 7 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift Returns
Gift returns without a receipt are eligible for exchanges and credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
Order Cancellations And Amendments
We make an effort to process and ship your orders within 24-48 hours. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible. ALL RINGS WILL BE OUR STOCK SIZE OF THAT RING. TO HAVE IT SIZED THERE WILL BE AN ADDITIONAL COST. ONCE IT IS SIZED IT IS NON-RETURNABLE.
Custom And Special Order Items
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request including Ring SIZING, Shortining or lengthing a chain and diamond upgrades falls under this category and as such is not eligible for a return.
If you have questions , please don't hesitate to contact us at:
Mollys Jewelers
Brooklyn
1436 47th Street
Brooklyn, NY 11219
Lakewood
359 Cedarbridge Ave
Lakewood, NJ 08701
Cedarhurst
457 central ave
cedarhurst, NY 11516
Mollys Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
